Refund & Return Policy

Overview

At Can Store, your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help.

Please read this Refund & Return Policy carefully to understand your rights and our obligations regarding returns, exchanges, and refunds.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all tags, labels, and accessories intact.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (such as food, flowers, and other consumable items).
  • Downloadable digital products or software.
  • Customized or made-to-order products.
  • Gift cards or vouchers.
  • Personal care items, hygiene products, and underwear (for health and safety reasons).
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Products damaged due to misuse, negligence, or unauthorized modifications.

How to Request a Return

To initiate a return, please follow these steps:

  1. Step 1: Contact our Customer Support team at support@can-store.com within 30 days of receiving your order.
  2. Step 2: Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Step 3: Our team will review your request and respond within 2–3 business days with detailed return instructions.
  4. Step 4: Securely package the item(s) and ship them to the return address provided by our Customer Support team.

Important Notice:

  • Please do not send any items back without prior authorization from Can Store.
  • Unauthorized returns may not be accepted or processed.

Return Shipping Costs

  • The customer is responsible for return shipping costs unless the return is due to a manufacturing defect, damaged item, or an incorrect product shipped by Can Store.
  • We recommend using a trackable shipping service, as Can Store is not responsible for items lost during return transit.
  • Original shipping charges paid at the time of purchase are non-refundable unless the return is the result of our error.

Refund Process

Once we receive and inspect your returned item:

  • We will notify you by email whether your refund request has been approved or rejected.
  • If approved, your refund will be processed within 5–7 business days.
  • The refund will be issued using the original payment method used for the purchase.
  • Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

Partial Refunds

Partial refunds may be granted under the following circumstances:

  • Items returned with missing accessories or incomplete original packaging.
  • Items showing signs of use or minor damage caused by the customer.
  • Items returned after the 30-day return period, at the sole discretion of Can Store.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at support@can-store.com within 7 days of delivery.
  • Please provide clear photos or videos showing the damage or defect.
  • Can Store will arrange a replacement, exchange, or full refund at no additional cost to you.

Exchanges

We offer exchanges only for products that are defective, damaged, or incorrectly delivered.

If you need to exchange an item for the same product, please contact us via email.

Exchanges for a different size, color, or product are subject to stock availability.

Order Cancellations

  • Orders may be canceled free of charge within 24 hours of being placed.
  • Once an order has been processed or shipped, it can no longer be canceled. In such cases, you may initiate a return after receiving the shipment.
  • To cancel an order, please contact us immediately by email and include your order number.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  • Check your bank account or credit card statement again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you have completed the above steps and still have not received your refund, please contact us immediately at support@can-store.com.

Changes to This Policy

Can Store reserves the right to modify this Refund & Return Policy at any time.

Any changes become effective immediately upon being posted on our website. We encourage you to review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns regarding returns, refunds, or exchanges, please contact us:

  • Company: Can Store
  • Email: support@can-store.com
  • Website: www.can-store.com